FAQ
Welcome to our new site!
We've moved to a modern, centralized system to make ordering and customer support easier for you and your pets.
This is a big change for everyone, we appreciate your patience as we settle in.
How do I place an order?
Browse our products, add items to your cart, and click Check Out. Enter your details, delivery instructions, and any notes, and you're done! We'll automatically reach out by SMS or email (your choice) with your expected delivery info.
Why can't I access my cart or certain items?
Our store requires an approved customer account to place orders. Here's what to know:
- Account approval is handled on our end, nothing extra is needed from you after submitting the Become a Customer form.
- Signing in is done through Shopify's "Shop" service. Just enter your email and a code they send you, no password needed.
Once you're set up, your orders and info will be saved for future use.
Important: If you are a returning customer, the approval process should be done automatically, however you will still need a Shopify "Shop" Account.
Need more help? Please Contact Us and we will do our best to help you out.